The Kindle is not a bomb

Although we're not celebrating Christmas at home, we still get to enjoy some of the insanity of trying to mail Christmas gifts, Indian-style. I set aside a generous hour to mail my three packages to the US (two packets of gifts for family, and one damaged Kindle being returned to Amazon). By now, the DHL/Blue Dart people on Boring Road should know me very well; I'm their only non-Indian client, I'm often accompanied by my adorable little street puppy, and my mother's packages may be their only US mail ever. However, Indian bureaucracy is a law unto itself.
 

As you'd expect, when I handed over my packages to be mailed, they asked me what was inside. The gifts were simple (not ruining any surprises!). But the Kindle proved a bit more complicated. Because when I explained that I was mailing a "Kindle," an "e-reader," an "electronic book" - no matter how I phrased it, I got blank looks. And they obviously couldn't mail something if they didn't know what it was.
 
So I hurriedly texted Jeff, who suggested that I describe it as a "big calculator." Gave that a try; no go. I mean, how would you describe an e-reader to someone who barely knows how to operate a computer? And I couldn't exactly show them how it worked, because it was broken.
 
Eventually, the perplexed DHL guy called his supervisor, who gave him the following instructions: we needed to provide a written guarantee, on my employer's letterhead, that the Kindle was not a dangerous item. This was in addition to the original passport photo, the photocopy of my passport, the photocopy of my CA driver's license, and the photocopy of my employment visa.
 
I called Jeff back and asked him to come up with something and rush it over to the DHL office (I'd been there for an hour and a half at this point). Here's a screenshot of his letter:

 
I think they missed the sarcasm.
 
After the letter arrived and we were almost done with the process (at nearly the 2 hour mark), the DHL agent asked to confirm the recipient: "This package will be mailed to Mr. Amazon?" No, I corrected, "Amazon" is a company, not a person.